CUSTOMER SERVICE ORIENTATION COURSE (CSO)
- Achieving Corporate Objectives through Quality Service
- Customers Profiling and Needs
- Introduction to Behaviour Analysis and Transaction Analysis
- Total Quality Concept and Application (Customer Service)
- Courtesy in Service
- Passenger Requiring Special Attention Effective Communications.
- Handling Upset Customer (delays, disruptions, diversions, cancellation etc)
- Appearance, Attitude and Body Language
- Techniques of Effective Communication and Customer Contact
- Product Knowledge and Route Geography of the Airline
- Airline Goals and Corporate Culture and Mission etc.
Fees: N95,000 / participant.