CUSTOMER SERVICE ORIENTATION COURSE (CSO)

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CUSTOMER SERVICE ORIENTATION COURSE (CSO)

  • by admin
  • Course level: All Levels
  • Duration 72h
  • Total Enrolled 0
  • Last Update October 5, 2021

Description

Course Outline

  • Achieving Corporate Objectives through Quality Service
  • Customers Profiling and Needs
  • Introduction to Behaviour Analysis and Transaction Analysis
  • Total Quality Concept and Application (Customer Service)
  • Courtesy in Service
  • Passenger Requiring Special Attention Effective Communications.
  • Handling Upset Customer (delays, disruptions, diversions, cancellation etc)
  • Appearance, Attitude and Body Language
  • Techniques of Effective Communication and Customer Contact
  • Product Knowledge and Route Geography of the Airline
  • Airline Goals and Corporate Culture and Mission etc.

Duration: 3-Days

Fees: N95,000 / participant.

 

95,000.00
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