- Duration: 3 days
Categories: Professional Development Course (Unsheduled)
Course Outline
- Objectives of Dispatch Resource Management
- Human Error
- Decision Making
- Stress and Fatigue Management
- Situation Awareness
- Communications
- Automation Management
- Team Management/Interpersonal Skills
- Conflict Resolution
- Briefing and De-briefing
- Workload Management
Duration: 3 – Days (Tuesday – Friday)
Fees: N95,000 / participant.
The curriculum is empty
Related Courses
HELICOPTER LANDING OFFICERS COURSE (HLO)
Course Outline Introduction Familiarity with the Helideck/Helipad and Associated Equipment Helideck Safety Equipment and Procedures Duties and Responsibility of Helicopter Landing Officer (HLO) Role of the HLO and Helideck Team Offshore Helicopter Operations and General Safety Basic Meteorology Pilot Requirement from the HLO Procedure To Be Followed In Helicopter Operations…
INTRODUCTION TO AIRCRAFT MAINTENANCE MANAGEMENT FOR THE FINANCIAL SECTOR
Course Outline The Airline Industry Maintenance Management Overview Aircraft Maintenance Management Practices and Procedures Insurance Considerations in Aircraft Maintenance The Operating Lease and Maintenance Securing the Lessor in Engine and Component Leasing The Lease Monitoring Inspection of Aircraft Selection Criteria for a Maintenance Facility Environmental Legislation Cost Effective Maintenance Planning…
CUSTOMER SERVICE ORIENTATION COURSE (CSO)
Course Outline Achieving Corporate Objectives through Quality Service Customers Profiling and Needs Introduction to Behaviour Analysis and Transaction Analysis Total Quality Concept and Application (Customer Service) Courtesy in Service Passenger Requiring Special Attention Effective Communications. Handling Upset Customer (delays, disruptions, diversions, cancellation etc) Appearance, Attitude and Body Language Techniques of…
RAMP SERVICES COURSE (RSC)
Course Outline Human Factors in Ramp Safety Aircraft Handling and Regulations Personal Protection Apron Hazards/ Aircraft incidents – report Ground Equipment Operations Aircraft Clean Up Aircraft Arrival – Preparation & Handling Aircraft Departures Handling, Post departures activities HouseKeeping Towing Operations Introduction to Marshalling and Apron Marking Duration: 3-Days Fees:…
Minimum Equipment List Course (MEL)
Course Outline Regulatory Basis for MEL Airworthiness and Operational Requirements The Master Minimum Equipment List (MMEL) Dispatch Deviation Guide Configuration Deviation List (CDL) Preparation of MEL MEL Approval Process MEL Defect Management Conflict with Airworthiness Directives (ADs) Interrelationship of Inoperative Components Revisions to MEL Role of Corporate Management. …