Course Outline

• Roles of lATA, ICAO
• Airline Geography, Time-Tables, Schedules, City Codes.
• Airline Organization, Routes and Equipment
• Passenger and Baggage Regulations
• Check-in Procedures and Seat Allocation
• Introduction to Auto Check-in
• Ships-paper Compilation
• Load Control (Appreciation)
• Customer Services
• Handling of Special Category Passenger viz UM, STCR, WCHR
• Transit, Transfer and Boarding Procedures
• Introduction to Passenger Ticketing and Baggage check
• Fares and Fare Structure
• Revenue Protection
• Security of Passenger and Baggage
• Dangerous Goods in Passenger Baggage

Duration: 3-Days

Fees: N200,000 / participant.