PASSENGER SERVICES COURSE BASIC (PSCB)
Description
Course Outline
- Roles of lATA, ICAO
- Airline Geography, Time-Tables, Schedules, City Codes.
- Airline Organization, Routes and Equipment
- Passenger and Baggage Regulations
- Check-in Procedures and Seat Allocation
- Introduction to Auto Check-in
- Ships-paper Compilation
- Load Control (Appreciation)
- Customer Services
- Handling of Special Category Passenger viz UM, STCR, WCHR
- Transit, Transfer and Boarding Procedures
- Introduction to Passenger Ticketing and Baggage check
- Fares and Fare Structure
- Revenue Protection
- Security of Passenger and Baggage
- Dangerous Goods in Passenger Baggage
Duration: 3-Days
Fees: N95,000 / participant.