CUSTOMER SERVICE ORIENTATION COURSE (CSO)

Course Outline Achieving Corporate Objectives through Quality Service Customers Profiling and Needs Introduction to Behaviour Analysis and Transaction Analysis Total Quality Concept and Application (Customer Service) Courtesy in Service Passenger Requiring Special Attention Effective Communications. Handling Upset Customer (delays, disruptions, diversions, cancellation etc) Appearance, Attitude and Body Language Techniques of Effective Communication and Customer Contact […]